Appointment booking on WhatsApp
Your customers already live on WhatsApp. SynthiGrid answers them there — checking real availability, booking, rescheduling and cancelling directly in your CRM, and handing off to your team when a person is needed.
What it does
Inside WhatsApp
Book, reschedule, cancel
The whole appointment lifecycle handled in chat, written straight to your system of record.
- Live availability checked before anything is offered
- The slot is held while the customer confirms
- Booking written to your CRM on confirmation, not before
Interactive messages
Buttons, lists and guided flows so customers choose in one tap instead of typing out a request.
- Quick replies for the common answers
- Service and branch pickers as native WhatsApp lists
- Images, documents and voice notes supported both ways
Answers from your systems
Membership balances, past visits, pricing and policies fetched live rather than guessed.
- Real account data, not canned responses
- Trained on your catalog, policies and FAQs
- English plus Indian languages, switching mid-conversation
Human handoff and tickets
Complaints and edge cases reach a person quickly, with everything they need already attached.
- Routed to the right team or branch
- Full conversation history carried across
- Unanswered escalations become tickets automatically
Why it works
Why run bookings on WhatsApp
It is the channel with the highest open rate and the lowest friction — no app to install, no form to fill, no hold music.
Your own verified number
Runs on the official WhatsApp Business API with your verified business profile, so customers see your name and your branding — not a third party.
Reminders that cut no-shows
Automatic appointment reminders go out ahead of the visit, and customers can confirm or reschedule by replying to the message.
Every branch, one number
Customers message one number. SynthiGrid works out which branch they mean, applies that location’s calendar and pricing, and routes escalations to the right team.
Handoff without repetition
When a human takes over, the full thread and customer record come with it. Nobody asks the customer to start again.
Next step
See it answer a real booking
One tap opens WhatsApp and you are talking to a live SynthiGrid agent running a real salon. No form, no demo booking required.