Privacy Policy

At SynthiGrid Technologies Pvt Ltd, we respect both Customer and Customer’s End Users privacy and are committed to protecting their personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard both Customer and Customer’s End Users information when you or your cusutomer visit this website or use our services.

1. What Information We Collect

We collect personal information when you register for a demo or subscribe to our services. The following personal data may be collected:

• Name
• Email Address
• Phone Number
• Company Name
• Job Title
• Payment Information

Additionally, we collect non-personal information like IP address, browser type, device type , location, pages visited and time spent on a page through cookies and tracking technologies. We also protect the configuration data provided by you and your customers to set up services and integrate with other software(s).

2. How We Use Your Information

We use your data to:

• Provide the services you've requested (e.g., demos, subscriptions)
• Communicate with you about your account and services
• Improve our website and services
• Send marketing updates if you've opted in
• Ensure security of our website and services

3. How We Protect Your Information

We implement security measures such as encryption and data storage safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following cases:

• Service Providers: Trusted third parties assisting us with services (e.g., payment processing, email distribution)
• Legal Requirements: If required by law or legal process, we may share your data with authorities.

5. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies are small data files that help us remember your preferences and enhance our site's functionality.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website features.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access: Request a copy of your personal data.
• Update: Correct or update inaccurate data.
• Delete: Request deletion of your personal data, subject to legal obligations.
• Opt-out: Unsubscribe from marketing communications at any time.

7. Third-Party Websites

Our website may link to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Last Updated” date will be revised.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: contact@synthigrid.io
• Address: 512/10, 91Springboard, Outer Ring Rd, Mahadevapura, Bengaluru, Karnataka 560048, India
• Phone: (+91) 9731638161