Style Waves runs its AI front desk on SynthiGrid.
Across five Bangalore branches, SynthiGrid answers Style Waves customers on WhatsApp and web chat — booking, rescheduling and cancelling against live availability, then handing off to the team when a human is needed.
- Scale
- 5 branches
- Market
- Bangalore
- Channels
- WhatsApp & web chat
What runs in production
Built for a busy multi-branch unisex salon.
One agent across every Style Waves location — so WhatsApp and web chat stay consistent while each branch keeps its own calendar and rules.
Books on WhatsApp
Customers message Style Waves on WhatsApp. SynthiGrid checks live slots, holds the appointment, and writes the booking on confirmation.
- Official WhatsApp Business API
- Live availability per branch
- Booking written on confirm — never before
Web chat on stylewavessalon.com
Website visitors book without leaving the page — same agent and CRM-backed answers, embedded on the salon site.
- Embeds on the salon website
- Service browsing and guided choices
- Domain-locked publish per channel
Reschedules & cancellations
Appointment changes happen in chat instead of tying up the front desk — SynthiGrid updates the system of record and confirms in-thread.
- Finds the guest’s existing appointment
- Reschedules against live availability
- Confirms the change back in the thread
Human handoff with context
When staff need to join, they get the full conversation — so customers do not repeat the story across channels or branches.
- Full thread attached on handoff
- Routes to the right team
- Tickets if nobody replies
FAQ
Questions about Style Waves × SynthiGrid
Is SynthiGrid live at Style Waves?
Yes. SynthiGrid runs in production for Style Waves Unisex Salon & Beauty Studio across WhatsApp and web chat for their five Bangalore branches.
Which Style Waves channels does it cover?
WhatsApp on the salon’s business number and web chat on stylewavessalon.com — one agent shared across branches.
Does it respect each branch’s calendar?
Yes. Every branch keeps its own availability, staff and services. SynthiGrid routes each customer to the right location and writes bookings into the system of record for that branch.
Can other unisex salons run the same setup?
Yes. SynthiGrid is built for multi-branch appointment businesses. Talk to us and we will show you the same operating layer Style Waves uses today.
Want the same front desk for your branches?
Tell us how your business handles bookings today and we will show you what SynthiGrid would change.