Scent Salon & Spa runs its AI front desk on SynthiGrid.
Across five premium Bangalore locations, SynthiGrid answers Scent’s customers on WhatsApp and web chat — booking, rescheduling and cancelling against live availability, then handing off to the team with the full thread when a human is needed.
- Scale
- 5 branches
- Market
- Bangalore
- Channels
- WhatsApp & web chat
What runs in production
Built for a multi-branch luxury salon.
The same agent, catalog and CRM rules across every Scent location — so answers never diverge by branch or channel.
Books on WhatsApp
Guests message Scent’s business number. SynthiGrid checks live slots, holds the appointment, and writes the booking on confirmation.
- Official WhatsApp Business API
- Live availability per branch
- Booking written on confirm — never before
Web chat on scentlifestyle.com
Visitors browsing services book without leaving the site — same agent, same CRM, styled to the brand.
- Embeds on the salon website
- Service browsing and guided choices
- Domain-locked publish per channel
Reschedules & cancellations
Changes that used to tie up the front desk happen in chat — SynthiGrid finds the booking and applies the update in the system of record.
- Finds the guest’s existing appointment
- Reschedules against live availability
- Confirms the change back in the thread
Human handoff with context
When a stylist or manager is needed, the conversation transfers with the full history — customers never repeat themselves.
- Full thread attached on handoff
- Routes to the right team
- Tickets if nobody replies
FAQ
Questions about Scent × SynthiGrid
Is SynthiGrid live at Scent Salon & Spa?
Yes. SynthiGrid runs in production for Scent across WhatsApp and web chat, handling real customer conversations for their multi-branch Bangalore network.
Which Scent channels does it cover?
WhatsApp on the salon’s verified business number and web chat on scentlifestyle.com — one agent, one memory, one set of business rules.
Does it book into Scent’s real calendar?
Yes. Availability is checked live and bookings are written by deterministic code into the salon’s system of record — the AI handles the conversation, not silent calendar edits.
Can other multi-branch salons run the same setup?
Yes. SynthiGrid is built for appointment businesses with multiple locations. Talk to us and we will show you the same operating layer Scent uses today.
Want the same front desk for your branches?
Tell us how your business handles bookings today and we will show you what SynthiGrid would change.