We automate customer operations for appointment-driven organizations.
AI that answers your customers, executes actions in your systems, creates tickets when needed, and hands off to your team with full context.
Available today on WhatsApp. Web Chat and Voice coming soon.
A live deployment on WhatsApp, powered by SynthiGrid
Aura Salon
online
Sound familiar?
Missed calls after closing. WhatsApp threads nobody owns. A front desk buried in reschedules. Customers repeating their story to every new agent.
SynthiGrid takes the admin off your team — and your customers get accurate answers in seconds, at 2 pm or 2 am.
Watch one conversation, end to end
Aura Salon
online
It books the appointment.
Understands the request, checks live availability, holds the slot, and writes the booking on confirmation.
Behind the scenes
- Availability checked in CRM
- Slot held · Branch: Indiranagar
- Booking written on confirm
Aura Salon
online
It books the appointment.
Understands the request, checks live availability, holds the slot, and writes the booking on confirmation.
Behind the scenes
- Availability checked in CRM
- Slot held · Branch: Indiranagar
- Booking written on confirm
Aura Salon
online
It answers with real account data.
No canned scripts — it fetches the customer's membership live from your CRM and answers accurately.
Behind the scenes
- Membership fetched live from CRM
- No script — real account data
Aura Salon
online
It hands off with full context.
When a human is needed, it attaches the details and routes to your team — and opens a ticket if no one replies.
Behind the scenes
- Invoices attached to handoff
- Agent joins with full context
- Ticket #482 created if unanswered
Performance dashboard
Every conversation, one view.
Zoom out and the owner sees it all — bookings made, questions answered, handoffs and tickets, in real time.
128
Conversations handled
47
Bookings made
63
Questions answered
12
Handoffs & tickets
Recent conversations
Platform
What's included today — and what's coming next.
WhatsApp, end to end
Booking, rescheduling, cancellation, enquiries, and human handoff — natural chat or guided options, whichever the moment needs. Working today.
Live answers from your systems
Membership status, invoice history, pricing, and service details retrieved directly from your CRM — accurate, current, and specific to each customer.
Knows your business
SynthiGrid answers from your own sources — website, catalog, policies, and FAQs — so every response reflects how your business actually operates.
Seamless human handoff
Conversations transfer fluidly between AI and your staff, and between agents across branches, with full context preserved at every step. Customers never repeat themselves.
Ticketing & shared inbox
Unanswered escalations become tickets automatically, so nothing falls through the cracks. Agents create, assign, and resolve tickets in a unified inbox with full conversation history.
Automated reminders
Appointment reminders sent automatically, so fewer no-shows.
Post-visit check-ins & rebooking nudges
Follow up after a visit and nudge customers to rebook at the right time.
Chat widget
Embed AI chat on your website — same booking intelligence, right where customers browse.
Voice
AI answers calls, books appointments, handles reschedules — no hold time, no missed bookings.
New domains
Clinics, dental, fitness, and beyond — the same operating layer, new industries.
See where we're headed →Industries
Built for every organization that runs on appointments and requests.
If your customers book, reschedule, enquire, and follow up — SynthiGrid is built for you. One operating layer. Any CRM. Any domain.
Salons, spas & wellness — in production across a multi-branch chain, handling real customers daily.
The pattern is identical everywhere: a customer with a request, a system of record that holds the answer, and a team drowning in the middle. SynthiGrid is the layer between.
Trust & data
Your customers' data, treated like it matters.
Your data stays yours.
Conversations and CRM data are never used to train shared or public models.
Isolated by tenant.
Every organization runs in its own isolated data space, encrypted in transit and at rest.
Every action auditable.
CRM writes are executed by deterministic code — no silent AI actions in your systems. Every booking, cancellation, and update leaves a trace you can inspect.
Access under control.
Role-based access for staff and branches.
Built for regulated domains.
Designed to align with India's DPDP Act, with the audit posture that healthcare, government, and financial services demand.
Built different
Built in production, not in a lab.
SynthiGrid runs the daily customer operations of a live multi-branch business. Every feature shipped because real customers, real staff, and real edge cases demanded it.
Deterministic first.
Most platforms bolt actions onto a chatbot. SynthiGrid inverts it: verified code executes in your systems; AI handles the conversation. That's why it can be trusted with your systems of record — and why costs stay low and predictable.
Speaks your customers' language.
English plus Indian languages — customers switch mid-conversation and SynthiGrid keeps up.
Learns under supervision.
Every conversation feeds a human-reviewed learning loop. The agent running your operations in month six is sharper than the one you launched.
Operator-founded.
25 years in enterprise distributed systems (EMC, Oracle, Microsoft), 8 US patents — and an operator of the multi-branch business SynthiGrid runs on. We didn't study the pain. We had it.
Early access
Try it yourself — right now.
No form, no demo booking required. One tap opens WhatsApp and you're talking to our live agent.
A live deployment on WhatsApp, powered by SynthiGrid
Setup is on us. We connect your CRM, load your catalog and policies, and go live with you — typically with zero work from your IT team.